![]() ![]() If you are not able to recover from your travel provider, please submit a claim along with the original and amended itineraries as well as any relevant documents. If your travel is cancelled or disrupted, we recommend that you first consider if you have any rights to seek a refund from your travel agent or the travel service provider or if you are able to make alternate travel arrangements based on existing bookings. ![]() What should I do if I need to make a claim? The guidance is as accurate and up-to-date as possible but the final decision/assessment of individual claims is made by the insurer. Tel: 8621-3217 9696 ext.The below general information is intended to give guidance and reassurance to Cardmembers whose Cards include travel medical and trip cancellation insurance benefits in relation to the COVID-19 pandemic. By leveraging its partnerships, global infrastructure and the powerful appeal of the brand, American Express has gained even broader reach for its network worldwide.Īmerican Express Ogilvy Public Relations Beijing Since 1997, American Express has partnered with a select group of leading banks and financial institutions around the world to issue American Express-branded products and acquire merchants on to the American Express merchant network. Learn more at and and connect with us on e./amexchina and our WeChat account (ID: AmexChina) Since 2010, American Express has partnered with China Merchants Bank to issue a series of personal and commercial credit card products on American Express network to meet the needs of different customers in the mainland China market.Īmerican Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. ![]() No matter where they are, Card Members will be well looked after by a dedicated TLS relationship manager. In addition, Card Members who hold an upgraded card will now have direct access to American Express’ world-class Travel and Lifestyle Services (TLS) team. Second, the upgraded card has added a list of unmatched benefits and exclusive privileges that can bring even greater value in the areas Centurion Members care about most, such as wellness privileges, insurance coverage, elite-tier memberships, etc. Each card weighs 15 grams and is individually crafted, etched and hand polished to highlight its uniqueness as the most recognized status symbol. To meet the evolving needs and preferences of Centurion Members, the card has gone through a series of exciting upgrades.įirst, the dual-network card has been totally redesigned and made from titanium with an updated and sleek design. The CMB American Express Centurion Card has been one of the most sought after products in China since it was first introduced in 2012. “Together with China Merchants Bank we have made the CMB American Express Centurion Card even better, offering them the most exclusive experiences and the high level of service customers expect from us.” “Centurion Members are the world’s most discerning customers who look for the best in all things,” said Kenneth Lee, Managing Director, China, American Express. The card is the world’s first and only dual-network Centurion Card made out of titanium, a corrosion-resistant metal with the highest strength-to-density ratio in the globe. Today China Merchants Bank (CMB) and American Express announced an upgraded version of the China Merchants Bank American Express® Centurion Card.
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